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Home
> RFM
RFM
is a term used when analysing
customer
behaviour, usually in
retail
.
RFM stands for
R
ecency -
When was the last order?
F
requency -
How many orders have they placed with us?
M
onetary -
What is the value of their orders?
These are the ways customers are
segmented
, primarily for
marketing
purposes.
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